Syndra Digital Studio
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Frequently Asked Questions

Got Questions? We Have
Answers.

Everything you need to know about timelines, pricing, ownership, revisions, automation, and support. Can't find your answer? Just ask.

Frequently Asked Questions

Got Questions? We Have Answers.

Everything you need to know about timelines, pricing, ownership, revisions, automation, and support. Can't find your answer? Just ask.

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Timelines How long does a typical project take?
Most standard projects (Syndra and Plus packages) are delivered within 2 to 4 weeks. Complex enterprise scale integrations take between 4 to 6 weeks. We provide a clear milestone calendar during our discovery call.
Pricing What's included in the pricing?
Plans are month-to-month. Monthly plan fees are clear on Pricing. Setup is separate and disclosed up front (Standard $1,497 or Fast-Track $2,500). Usage (SMS and similar carrier/platform fees) is pass-through — we don’t absorb it and we don’t mark it up. See Pricing and Refund & Cancellation for details.
Ownership Do I own the website and assets you build?
Your account, your contacts, your content. You keep the customer data and materials you bring into Syndra. Platform software stays Syndra’s (productized license) — we don’t claim you “own 100% of the code.” Details in Terms of Service.
Revisions How many revisions are included?
All plans include unlimited revisions during the design phase. We iterate until you're thrilled with the direction. Development-phase changes are handled through our agile sprint process.
Automation Can Syndra integrate with my existing CRM and tools?
Yes! We build seamless custom integrations with major calendars (Google, Outlook), popular CRMs, Slack, Stripe, Zapier, and virtually any system with an API or webhook support.
Support What kind of ongoing support do you offer?
All plans include support, performance monitoring, technical updates, and monthly strategy check-ins. Plus and Studio plans add priority 24/7 support and a dedicated account manager.
Pricing Can I cancel or change my plan anytime?
Monthly plans are month-to-month — you can cancel future months. Setup fees are separate and follow the Refund & Cancellation policy. Questions: [email protected].
Timelines What if I need something faster than the standard timeline?
We offer expedited delivery on certain projects for an additional rush fee. Availability depends on current capacity — mention your deadline on the discovery call and we'll do our best to accommodate.

Still Have Questions?

Our team is happy to answer any specific questions about your project, timeline, or requirements.

Ask Us on a Demo Call