1. Monthly Subscription Cancellation

Plans operate on a flexible month-to-month basis with no long-term recurring commitments for SaaS unless specified otherwise under a separate signed written agreement.

You may cancel your monthly subscription at any time using our designated customer portal or cancellation mechanism. Cancellation immediately halts future recurring billing cycles, and system access remains active through the conclusion of your current paid billing period.

2. Setup Fees & Non-Refundability After Kickoff

Setup fees directly compensate Syndra for essential onboarding configurations, CRM pipelines, specialized technical setup, training, and custom implementation work. These fees are transparently disclosed prior to payment across quotes, pricing sheets, and checkout flows.

Definition of "Kickoff"

Kickoff is formally defined as the earliest occurrence of any of the following events:

• Written or calendar confirmation scheduling your onboarding or technical kickoff call.
• Commencement of configuration work, including account provisioning, custom asset/template installations, number or A2P registration setup, or data import preparations.
• Open for Counsel: A defined grace period following payment if the client remains unresponsive to reasonable scheduling outreach attempts.

Setup fees are fully refundable only if Syndra has not yet commenced kickoff activities. Following kickoff, all setup fees are strictly non-refundable—regardless of whether you choose to cancel your monthly SaaS plan, change your project direction, delay asset delivery, or fail to utilize the platform.

3. Usage & Pass-Through Charges

Operational utilities including SMS text messaging, MMS, voice calling, specialized AI interactions, carrier registration fees, and similar infrastructure usage are billed strictly as incurred (pass-through at disclosed rates), separate from base monthly SaaS and setup pricing.

Once messages, minutes, or AI tokens are consumed or billed downstream by carriers and vendors, those charges are completely non-refundable. Any estimates provided during onboarding are illustrative only.

4. Downgrades, Upgrades, & Failed Payments

Subscription plan changes take effect on your next billing cycle or immediately with appropriate proration as approved by counsel. Plan downgrades may result in feature or limit reductions.

If a recurring payment fails, Syndra reserves the right to automatically retry processing, issue notification reminders, or temporarily suspend/terminate platform access until outstanding account balances are fully cured.

5. Chargebacks, Exceptions, & Legal Rights

We kindly request that you contact our support team directly at [email protected] prior to filing any payment chargeback. For setup fees incurred after kickoff, Syndra reserves the right to contest chargebacks by providing payment logs, disclosure agreements, and records of completed configuration work.

Nothing within this policy is intended to limit consumer rights that cannot legally be waived under applicable state or federal law. Counsel must review and confirm compliance with local statutory cooling-off or automatic-renewal regulations.

6. How to Request a Cancellation or Refund

To initiate a cancellation or refund request, please email our operations team with the subject line “Cancel” or “Refund Request” to ensure prompt handling.

• Email: [email protected]
• Required Details: Account email address, business legal name, and a clear reason for your request.

*Note: Privacy-related data deletion requests are handled through a separate compliance workflow from billing cancellations.