Privacy Policy

Section 1
Overview & Scope

This Privacy Policy applies to Personal Information collected by Marketing Munster, LLC dba Syndra when:

• You visit our websites
• You create an account or communicate with us
• You use Syndra products or services
• We otherwise process Personal Information in connection with the Platform

Processor Services Notice

This Privacy Policy does not apply to individuals whose Personal Information is collected or processed by businesses that use Syndra.

Syndra provides software tools that allow businesses to manage communications, automation, and customer relationships. When our customers use the Platform to collect or process Personal Information about their own end users, Syndra acts solely as a service provider and data processor, and the customer's own privacy policy governs that data.

If you provided your information to a business that uses Syndra, please refer to that business's privacy policy.

Section 2
Information We Collect

Information You Provide Directly

• Name
• Email address
• Phone number
• Business name
• Billing and account information
• Credentials or identifiers
• Information submitted through forms, bookings, onboarding, or support requests

If you provide Personal Information about another individual, you represent that you have authority to do so.

Information Collected Automatically

• IP address
• Device and browser information
• Platform usage and log data
• Cookies and similar technologies

Information From Third Parties

We may receive information from:

• Analytics providers
• Service providers supporting Platform operations
• Publicly available sources

Section 3
How We Use Personal Information

Platform Functionality & Improvement

• Providing and maintaining the Platform
• Creating and managing accounts
• Monitoring performance, security, and reliability
• Developing and improving features and services

Communications

• Sending account notifications
• Appointment confirmations and reminders
• Onboarding and service-related messages
• Responding to inquiries and support requests

Business Operations

• Billing, payments, and account administration
• Auditing and internal reporting
• Compliance with legal and contractual obligations

Security & Fraud Prevention

• Detecting, preventing, and responding to security incidents
• Protecting the integrity of the Platform

Section 4
Messaging & SMS Communications

If you explicitly provide your phone number and consent to receive messages, Syndra may send customer-initiated, transactional, and service-related SMS messages, including:

• Account and service notifications
• Appointment reminders
• Support-related messages
• Platform updates

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact [email protected]

Syndra does not send unsolicited messages and does not use purchased or scraped contact lists.

Syndra does not use SMS for unsolicited marketing, promotional, or cold outreach communications.

Section 5
Consent & Opt-In

Users provide consent by:

• Submitting website or embedded forms
• Completing booking or onboarding workflows
• Checking explicit opt-in boxes agreeing to receive communications

Explicit opt-in consent is required before any SMS or email messages are sent, and consent may be withdrawn at any time.

Section 6
Data Sharing & Disclosure

We do not sell Personal Information.

We may share information with:

• Service providers who assist in operating the Platform
• Messaging and communications vendors necessary to deliver services
• Legal or regulatory authorities when required by law

All vendors are contractually required to protect Personal Information and limit its use to authorized purposes.

SMS & Mobile Information Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Section 7
Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect Personal Information. However, no system can be guaranteed to be completely secure.

Section 8
Data Retention

We retain Personal Information only for as long as reasonably necessary to:

• Provide services
• Meet legal and regulatory obligations
• Resolve disputes and enforce agreements

Users may request deletion of their information where legally permitted.

Section 9
Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.

Section 10
Your Rights

Depending on your location, you may have rights to:

• Access your Personal Information
• Request corrections or updates
• Request deletion of your data
• Withdraw consent for communications

Requests may be submitted using the contact details below.

Section 11
Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date. Continued use of the Platform constitutes acceptance of the updated policy.

Section 12
Contact Information

If you have questions about this Privacy Policy or our data practices, contact:

Marketing Munster, LLC
DBA: Syndra
Email: [email protected]
Location: Van Nuys, California, USA